Quality Assurance Associate
Company: VirtualVocations
Location: Tulsa
Posted on: January 28, 2025
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Job Description:
A company is looking for a Quality Assurance Associate
responsible for ensuring high-quality service through call
monitoring and support.
Key Responsibilities
Monitor incoming and outgoing patient, provider, and client calls
to evaluate performance
Provide onsite leadership support and participate in call
calibration sessions
Analyze and report quality trends to management and assist in
service improvement projects
Required Qualifications
Bachelor's degree in a related field or 8 - 11 years of equivalent
work experience
2 - 5 years of relevant experience or a MA/MS degree
General PC knowledge including Microsoft Office and email
Strong customer service and quality background experience
Leadership skills with some supervisory experience preferred
Keywords: VirtualVocations, Fort Smith , Quality Assurance Associate, Other , Tulsa, Arkansas
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