IT Customer Support Technician

Company: VirtualVocations
Location: Tulsa
Posted on: January 27, 2025

Job Description:

A company is looking for an IT Customer Support Technician.

Key Responsibilities:

Provide first line IT technical support for account administration, software distribution, and troubleshooting
Monitor and manage high traffic ticket queues to meet defined service levels
Document and escalate issues as necessary while collaborating with peers and lower-skilled employees

Required Qualifications, Training, and Education:

Must be a US Citizen
Work toward Help Desk Institute Customer Support certification
Work toward Dell Certification
Work toward MCSA (Current Windows Desktop Version) Certification desired
ITIL 4 Foundation Certification within the first 12 months of employment desired

Keywords: VirtualVocations, Fort Smith , IT Customer Support Technician, Professions , Tulsa, Arkansas

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